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perusahaan teknologi merek HP dan LENOVO terbukti telah menginstall virus spyware di produknya

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ARTIKEL PILIHAN UNTUK ANDA



Beberapa pelanggan HP dari seluruh dunia melaporkan bahwa HP telah mulai menerapkan "spyware" ke laptop mereka-tanpa memberi tahu mereka atau meminta izin mereka.

Aplikasi yang dicap sebagai spyware sebenarnya adalah layanan Windows Telemetri yang digunakan oleh HP, yang disebut "HP Touchpoint Analytics Client," yang pertama kali diidentifikasi pada 15 November.

Menurut laporan di beberapa forum online, perangkat lunak telemetri - yang menurut para pelanggan HP mereka tidak pernah memilih untuk dipasang dan tidak memiliki gagasan terus berjalan di latar belakang - didorong keluar dalam sebuah update baru-baru ini.

Namun, belum jelas apakah perangkat lunak tersebut telah dilengkapi dengan pembaruan Windows Microsoft terbaru, atau melalui proses asisten pendukung HP.

Deskripsi resmi perangkat lunak mengatakan bahwa program "mengumpulkan informasi telemetri yang digunakan oleh layanan analisis HP Touchpoint."

HP Touchpoint Membuat Komputer Anda Lambat
Pelanggan HP juga mengeluhkan bahwa pemasangan tersebut memperlambat sistem mereka secara signifikan.

Pada forum pelanggan HP, satu pengguna bahkan melaporkan bahwa karena penggunaan CPU lebih dari 95 persen oleh layanan analisis, perangkat lunak anti-malware sistemnya mulai memeriksa aktivitas yang mencurigakan.

Pengguna lain yang memiliki kepala laptop HP ke Reddit dan berkata:


"Jadi hari ini tiba-tiba, saya mengalami penurunan yang cukup besar di laptop saya (Pavilion P3V59PA). Begitu saya mencari masalah di Task Manager, saya mengetahui bahwa program yang disebut HP Touchpoint Analytics Client (dan ini tindak lanjut berikutnya ) Terus-menerus melompati penggunaan memori (~ 300Mb minimal, ~ hampir 2Mb maksimal). "

"Saya tidak ingat pernah menginstal program ini apapun, dan di panel kontrol, saya menemukan bahwa untuk beberapa alasan program ini diam-diam diinstal hari ini, tanpa persetujuan saya."

Pembaca blog Jerman Detlef Krentz menghubungi kelahiran akhir pekan ini dan menulis:



"Saya memperhatikan bahwa HP secara diam-diam memasang program 'HP Touchpoint Analytics Client' pada semua perangkat HP saya pada tanggal 20 November 2017. Program ini menghubungkan setiap hari ke HP. File yang dikirim dapat ditemukan di bawah 'Data Program / HP / HP Touchpoint Analytics Antarmuka Klien / Transfer. '"

Program ini sepertinya mengirim data ke server perusahaan sekali per hari. Jika Anda memiliki HP PC atau laptop, Anda dapat menemukan data ini di bawah ProgramData \ HP \ HP Touchpoint Analytics Client \ Transfer Interface pada drive Windows

Sambil menanggapi tuduhan tersebut, HP mengatakan bahwa perusahaan telah mengirimkan perangkat lunak yang sama di laptop HP sejak tahun 2014 sebagai bagian dari perangkat lunak Asisten Dukungan dan hanya mengumpulkan informasi anonim tentang kinerja perangkat keras komputer.

Namun, satu-satunya yang diubah perusahaan adalah namanya.

"HP Touchpoint Analytics adalah layanan yang kami tawarkan sejak tahun 2014 sebagai bagian dari Asisten Dukungan HP, secara anonim mengumpulkan informasi diagnostik tentang kinerja perangkat keras. Tidak ada data yang dibagikan dengan HP kecuali jika akses diberikan secara jelas. Pelanggan dapat menyisih atau mencopot pemasangan layanan di Kapan pun, "kata HP dalam sebuah pernyataan.

"HP Touchpoint Analytics baru saja diperbarui, dan tidak ada perubahan pada pengaturan privasi sebagai bagian dari pembaruan ini. Kami sangat memperhatikan privasi pelanggan dan bertindak sesuai dengan kebijakan yang ketat, tersedia di sini."
Berikut Cara Hapus HP Touchpoint Analytics Client
Jika Anda tidak ingin aplikasi ini mengirim data dari komputer Anda ke server HP, Anda dapat menonaktifkan layanan atau mencopot pemasangan program sepenuhnya, yang relatif cepat dan mudah.

Untuk mencopot pemasangan layanan ini, buka Control Panel dan klik kanan pada nama program, lalu pilih Uninstall untuk menghapusnya.

Sebagai alternatif, Anda bisa menekan Windows + R, ketik "appwiz.cpl," dan tekan Enter untuk memuat applet panel kontrol Program dan Fitur. Sekarang, pilih "HP Touchpoint Analytics Client" dari daftar dan klik "Uninstall / Change" untuk menghapus layanan dari PC Anda.

Beberapa bulan yang lalu, HP tertangkap menggunakan keylogger built-in yang diam-diam memotret semua penekanan tombol Anda, dan menyimpan setiap penekanan tombol pada file yang dapat dibaca manusia yang terletak di folder publik, sehingga dapat diakses oleh pengguna atau pihak ke-3. aplikasi terinstal di PC

Baru-baru ini, Lenovo juga telah menyelesaikan denda sebesar $ 3,5 juta dari Federal Trade Commission (FTC) untuk menginstall spyware ke laptop tanpa persetujuan pengguna.

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